Shipping policy

When you purchase goods from our Ronesa Aveela Books (hereinafter known as the “Site”), the goods will be delivered through one of the following methods:

1. Digital goods are delivered instantly by an email from BookFunnel to the email address you used at Checkout. If you do not see it, please check your Spam, or if using Gmail, check your Promotions tab.

2. Print books are delivered by POD shipping from Bookvault. 

Production times vary depending on where the order comes from and which printing location fulfils it. Below you’ll find the full breakdown for Bookvault (UK) and their global print partners.

UK Printing

Bookvault Bespoke Orders

Bookvault aims to dispatch Bespoke orders within 15 working days.

PLEASE NOTE:

  • All turnaround times are estimates, not guarantees.
  • Production times may extend during peak periods (such as Christmas).
  • Priority service has limits based on daily production volume and binding type.
    Casebound (hardback) books cannot be produced using priority service.

Shopify eCommerce Orders

Orders coming from connected eCommerce platforms are routed into an expedited production workflow at no additional cost:

  • Aimed to dispatch within 3 working days
  • May extend to 5 working days during busy periods

US, Canada & Australia (Print Partner Facilities)

Bookvault’s print partners use consistent turnaround times, regardless of the order source:

  • Paperbacks: estimated 3–5 working days
  • Hardbacks: estimated 5–7 working days
  • Mixed orders (paperbacks + hardbacks) follow the longer timeframe.

As with UK facilities, these times may extend during peak seasons.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient if physical goods. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds for Physical Goods

There is no return for change of mind. Orders are entered into a third-party’s system and cannot be cancelled by us.

Returns are given for faulty items if you contact us within 7 days of receiving item (according to the tracking).

For refund queries, please email contact@ronesaaveelabooks.com within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, and reason for return. You must provide photos of the damages to the product and the packing that we can pass on to the third party. If they determine it is faulty, they’ll resend your goods.